Refund policy

Shipping & Returns Policy

Shipping Policy

We process and ship all orders as quickly as possible. Once your order has been placed, it enters our fulfillment queue and cannot be changed or canceled. Shipping times may vary based on your location and the carrier’s delivery schedule.

You will receive a confirmation email with tracking information once your order has shipped

We do not accept returns or exchanges. All sales are final.

Because returns are not accepted, please review product descriptions, sizing information, and photos carefully before placing your order.

Damages and issues

Your satisfaction matters to us. If you experience any issues with your order — such as receiving the wrong item, damaged goods, or a product concern — please contact us directly. We will work with you to resolve the issue as quickly as possible.

You can reach us at: bluemoonlytestore@gmail.com.

Refunds
If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at bluemoonlytestore@gmail.com.